Who We Are
Hey there - we're Jade Flare Forge Architecture, based out of Vancouver, BC. We design sustainable buildings and green spaces that actually work with the environment instead of against it. When you reach out to us or use our website, we collect some info to help serve you better.
Our address: 1425 West Georgia Street, Suite 302, Vancouver, BC V6G 3Z1
What Information We Collect
Contact Forms & Project Inquiries
When you fill out our contact form or reach out about a project, we'll collect things like your name, email, phone number, and whatever details you share about your project. We need this stuff to actually respond to you and understand what you're looking for.
Website Analytics
Like most websites, we use analytics tools to see how people interact with our site. This helps us figure out what's working and what isn't. We're talking basic stuff - page views, how long you stick around, what device you're using. Nothing creepy.
Cookies & Similar Tech
We use cookies to keep the site functioning smoothly and remember your preferences. Most of these are essential for the site to work properly. You can disable cookies in your browser, but honestly, some parts of the site might act a bit wonky if you do.
How We Use Your Information
- Responding to your inquiries about our architecture and design services
- Sending project proposals, quotes, and relevant documentation
- Managing ongoing projects and client relationships
- Improving our website experience based on how folks use it
- Occasionally sharing updates about sustainable design practices or our work (only if you've opted in)
- Meeting legal requirements and protecting our business interests
Who We Share Your Data With
We're not in the business of selling your info - that's not our thing. But we do work with some third parties to keep things running:
- Service Providers: Email hosting, website analytics, cloud storage - the usual suspects that help us operate
- Project Consultants: Sometimes we bring in specialists (engineers, LEED consultants, contractors) for projects, and we'll share relevant info with them
- Legal Requirements: If we're legally required to disclose info, we'll do it - but we're not happy about it
Data Retention
We keep your personal info for as long as we need it to provide our services or as required by Canadian law. For active projects, that's obviously throughout the project duration and for several years after for warranty and legal purposes.
If you just inquired but didn't move forward, we'll typically keep your contact info for about two years in case you change your mind. After that, we'll delete it unless there's a legitimate reason to keep it longer.
Your Rights (PIPEDA Compliance)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you've got some solid rights:
- Access: You can ask to see what personal data we have about you
- Correction: If something's wrong, let us know and we'll fix it
- Deletion: Want us to delete your info? We'll do it unless we're legally required to keep it
- Withdrawal: You can withdraw consent for us to use your info (though this might affect our ability to work with you)
To exercise any of these rights, just shoot us an email at info@jadeflareforge.info or give us a call at (604) 555-0147.
Security Measures
We take reasonable steps to protect your data from unauthorized access, loss, or misuse. Our website uses SSL encryption, and we work with reputable service providers who also take security seriously.
That said, no system is 100% secure - it's just the reality of the internet. We do our best, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know as required by law.
Third-Party Links
Our site might link to other websites - maybe a supplier's portfolio or a sustainability certification site. We're not responsible for their privacy practices, so make sure you check out their policies if you're concerned.
Changes to This Policy
We might update this policy from time to time as our practices evolve or laws change. When we do, we'll update the date at the top and post the new version here. For major changes, we'll probably send out a notice to folks we're actively working with.
Questions or Concerns?
If something in this policy doesn't sit right with you or you've got questions, don't hesitate to reach out. We're real people and we're happy to chat about how we handle your info.
Email: info@jadeflareforge.info
Phone: (604) 555-0147
Mail: 1425 West Georgia Street, Suite 302, Vancouver, BC V6G 3Z1